Health Protocols for post-Covid-19
Every hotel in Greece is obliged to draw up and follow a protocol in accordance with the instructions of the Tourism Ministry.
The action plan must comply with the recommendations of Greece’s public health organization – EODY.
• All staff members must be aware of how the Covid-19 virus is transmitted; be able to provide information to guests; be trained on practices for cleaning and disinfecting identified spots; follow hygiene rules to avoid transmitting the virus (frequent hand washing, avoiding handshakes, physical distancing, avoiding contact of hands with eyes, nose and mouth and respiratory hygiene)
• Every hotel must provide each staff member with personal protective equipment (masks, gloves)
Hotel log book
For public health protection, every hotel must keep an updated record of staff members and all guests staying at the hotel – name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), so that communication is possible if a coronavirus case is identified at a later time.
• All hotels must inform their employees, guests, contractors, suppliers, visitors and the general public on the measures of their action plan.
• It is recommended for all hotels to update their websites with a dedicated Covid-19 section.
Reception desk / concierge
- Staff members are obliged to follow the necessary hygiene measures (frequent hand washing), keep the appropriate distance (at least one meter from customers) and avoid handshakes.
• When requested, staff should be able to: a) inform guests on the hotel’s rules and the new measures taken to address incidents, b) provide useful information to health care providers regarding the locations of public and private hospitals, Covid-19 reference hospitals and pharmacies in the area
- The reception desk must have an antiseptic for use by the customer (fixed or non-fixed devices)
- Non-hotel guests are prohibited from entering hotels.
Cleaning, disinfection, housekeeping (rooms and public areas)
• All hotels must reinforce their sanitation services in all public areas and pay special attention to cleaning “high-frequency touch points” such as door handles.
• Meticulous cleaning and very good room ventilation must take place between stays of guests.
• The frequent cleaning of rooms during the stay of guests should be avoided (this is for housekeeping staff to avoid coming in contact with possible cases and to prevent further transmission) : each 3 days.
• The daily change of sheets, pillowcases and towels should be avoided (each 3 days).
• It is recommended to remove immaterial objects (pillows, bedding) from all rooms and to remove shared multi-purpose items such as menus, magazines, etc.
• TV and air conditioner controls should have disposable covers.
• The doors and windows of all rooms should be opened daily for natural ventilation.
• It is recommended to place individual antiseptic gels in each room.
Air conditioning and space ventilation
According to the Health Ministry’s guidance on “Taking measures to ensure public health from viral and other infections during the use of air conditioning units”, special attention should be shown on non-recirculation of air and allowing natural ventilation in rooms and other areas (by shutting down the system).
• For vehicles up to 5 seats, the driver is allowed to transfer only 1 passenger. A second passenger is allowed only if the first passenger needs assistance.
- Mandatory use of a non-surgical masks by passengers and drivers.
• It is recommended for drivers to provide antiseptic.
• Drivers must avoid handshakes.
• Drivers must ensure that the vehicle is naturally ventilated.